Shipping policy

Shipping Policy — Petrilius

Last Updated: October 2026

At Petrilius, we want to make shopping for your pets simple, convenient, and enjoyable. This Shipping Policy explains how we process, prepare, and deliver orders placed through our online store.

Please review the information below before placing your order.

1. Shipping Destinations

Petrilius serves customers in the United States. Available shipping destinations may vary depending on the product and fulfillment arrangements.

Please enter your complete shipping address during checkout to see the shipping options available for your order.

2. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Please allow approximately 1–3 business days for order processing before shipment. Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

Orders placed during weekends, holidays, or promotional periods may require additional processing time.

You will receive an order confirmation after placing your order. A separate shipping confirmation will be provided when your order has been dispatched, where applicable.

3. Shipping and Delivery Times

Delivery times depend on your shipping address, the selected shipping method, product availability, and the carrier responsible for your package.

Available shipping methods and estimated delivery dates, where provided, will be displayed during checkout or included in your shipping confirmation.

Please note that estimated delivery times are not guaranteed. Weather conditions, carrier disruptions, holidays, and other unforeseen circumstances may cause delays.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Petrilius may offer free-shipping promotions or other shipping discounts. Any applicable offer will be subject to its stated terms and conditions.

Please review your order summary carefully before submitting your payment.

5. Order Tracking

Once your order has shipped, tracking information will be provided when available.

To track your package:

  1. Open your shipping confirmation email.

  2. Locate the tracking number or tracking link.

  3. Follow the carrier's tracking updates to check your shipment's progress.

Please allow some time for tracking information to become active after dispatch.

If you have not received tracking information within a reasonable period, contact our customer support team with your order number.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Please double-check your street address, apartment or unit number, city, state, and ZIP code before completing your order.

If you notice an error, contact us as soon as possible:

Email: bruhg17@outlook.com
Phone: 5592707036

We will do our best to assist you, but address changes cannot be guaranteed after an order has been processed or shipped.

Additional shipping charges or other restrictions may apply if a package must be resent because of an incorrect or incomplete address.

7. Shipping Delays

Although we aim to provide a smooth delivery experience, some delays may occur because of circumstances outside our control, including:

  • Severe weather conditions

  • Carrier or transportation delays

  • Public holidays

  • High order volumes

  • Incorrect or incomplete delivery information

  • Unexpected fulfillment or logistical disruptions

If your order is delayed, please check the tracking information first. If the tracking status has not changed for an extended period, contact us so we can help review the situation.

8. Lost, Missing, or Stolen Packages

If your package appears to be lost or your tracking information indicates delivery but you have not received it, we recommend checking your delivery area and contacting household members or neighbors where appropriate.

You may also contact the shipping carrier for additional information.

If the issue remains unresolved, email bruhg17@outlook.com with your order number and tracking details. We will review the information and assist you with the next steps available.

Each case will be reviewed individually. Resolution options depend on the circumstances and applicable policies.

9. Damaged or Incorrect Items

We want you to receive the products you ordered in the expected condition.

If your order arrives damaged or contains an incorrect item, please contact us as soon as possible after delivery.

Include the following information in your message:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product and packaging, where applicable

Our team will review your inquiry and explain the appropriate next steps under our Return & Refund Policy.

10. Orders Containing Multiple Products

Depending on product availability and fulfillment arrangements, items purchased together may occasionally be shipped in separate packages.

If your order is dispatched in multiple shipments, tracking information may be provided separately for each package.

Please check all tracking details before reporting an item as missing.

11. Product-Specific Shipping Considerations

Certain pet products, including treats, chews, protein products, meal toppers, and larger accessories, may have specific handling or shipping requirements.

Availability and shipping options may vary by product and destination. Please review the individual product page and the shipping options shown at checkout before completing your order.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

Email: bruhg17@outlook.com
Phone: 5592707036

We will check whether your request can be accommodated. Once an order has been processed, fulfilled, or shipped, changes and cancellations may no longer be possible.

Any applicable refund or cancellation will be handled according to our relevant store policies.

13. Contact Us

If you have any questions about shipping, delivery, tracking, or an existing order, please contact Petrilius customer support.

Petrilius Customer Support

When contacting us about an existing order, please include your order number to help us identify your purchase and assist you efficiently.

Thank you for choosing Petrilius. We appreciate your trust and look forward to helping you find products for your beloved pets.

Petrilius — More Joy, More Play, More Love for Every Pet.